• Frequently Asked Questions

    Do you have questions about the Retiree Connection website? Find your answers here!

    What is the purpose of Retiree Connection?

    Retiree Connection is to provide information that is valuable to you and to make sure you have access to the most current information about the company and to connect with your local club.

    How is Retiree Connection organized?

    Retiree Connection is organized into two levels:

    • Retiree Connection
    • Your Club

    These sections include details to show you the latest information from Johnson & Johnson and your club.

    How often is Retiree Connection updated?

    Retiree Connection is updated monthly.

    Where can I find detailed information about my Retiree Benefit Plans?

    Go to Your Benefits Resources™ (YBR) or call the Benefit Service Center at 1-800-565-0122.

    Where can I find detailed information about my Pension Plan?

    Go to Your Benefits Resources™ (YBR) or call the Benefit Service Center at 1-800-565-0122.

    Where can I find detailed information about my Savings Plan balances and investments?

    Go to Your Benefits Resources™ (YBR) or call the Benefit Service Center at 1-800-565-0122.

    Is this a secure site?

    Yes. To protect your confidentiality, this website uses 128-bit Strong Encryption (SSL 3.0). This means that it is virtually impossible for any personal information transmitted between you and this site to be read by someone else.

    What browser versions are recommended for viewing this website?

    We recommend using one of the following versions:

    • For PC: Internet Explorer 8+, Firefox 10+, Chrome 10+, or Safari 5+
    • For Mac: Safari 5+ or Firefox 10+
    • For Mobile Device: IOS 4+ or Android 4.0+

    Where can I go to update my browser?

    Can I make the text on this website display larger?

    Yes. Changing the text size is easy. Under the rotating banner on the right-hand side of your screen, look for Text Size followed by the letter “A” in three different sizes. Click on the size you’d like and the text will automatically resize.

    Does this site use cookies?

    Yes. We use cookies to help make it easier for you to navigate within the website and for administrative purposes. We do not use cookies for any other purposes; they are not shared with any other party for any commercial purposes. You can set your browser (for example, Microsoft Internet Explorer) to notify you when a website attempts to send a cookie. The browser will allow you to decide whether or not to accept the cookie. If you choose to disable cookies in your browser, you may not be able to take advantage of all the features of this or other websites.

    Can I print content from this website?

    Yes. Printing is easy. Under the rotating banner on the right-hand side of your screen, click on Print.